Customer Experience and Duty Manager
Salary £10 per hour

Part time, 15 hours per week (plus additional hours when required)
6 Month Contract (to be reviewed)

New Art Exchange (NAE) is seeking an experienced and dynamic Customer Experience & Duty Manager to provide exceptional customer service and operational support across our evening and weekend activities. NAE believes that great art and culture should reach the widest possible audiences within our local communities, throughout Nottingham and beyond. If you are passionate about art, creativity and sharing the rich cultures of our city across communities then this is the job for you!

Excellent people skills, maturity and enthusiasm are a must. This visitor facing role will contribute to the smooth running of the organisation by providing exceptional customer service and supporting the delivery of NAE's core activities to include events, exhibitions and commercial bookings. The post holder will manage weekend front of house teams and provide essential duty manager support to ensure visitors and staff remain safe and the facilities are presented to the highest standard at all times. They will also contribute to promotional activity and audience/client research to help grow engagement with NAE across audiences and communities.

Applicants should be flexible, confident, practically minded with supervisory and duty manager experience. They should be committed to excellent customer care with an understanding (or willingness to undergo training) of health and safety procedures and the setting up of A/V equipment. Due to the nature of the post it will be essential for you to be available to work weekends and evenings.

Closing Date: Midnight Sunday 29th April 2018
Interviews: Friday 11th May

Customer Experience & Duty Manager Job Description

Customer Experience & Duty Manager Application Form


New Art Exchange
39-41 Gregory Boulevard
NG7 6BE, Uk


0115 924 8630


Opening Times

Mon -  Fri: 09:00 – 18:00

Sat: 10:00 – 17:00

Sun: 10:00 – 16:00

Closed Bank Holidays

Contact Us



We would like to acknowledge the financial support new art exchange has received from our funders and partners.

Supported by

Logos for; Arts Council England, Nottingham City Council

Capital funders

Logos for; Nottingham City Council, East Midlands Development Agency, Neighbourhood Development Company, European Regional Development Fund, Greater Nottingham Partnership, Arts Council England